Help Center

FAQ

GENERAL

Are your items official?

Where do you buy albums from? Do they count on music charts?

You don't have photocards from my favorite groups. Can you get them?

Do you also sell merch?

SHIPPING

Where do you ship from? Can you ship to my country?

How much is shipping?

When I'm checking out, I see "Ship" and "Hold Order" options. What do they each mean?

I don't see the "Hold Order" option. Where is it?

What shipping method do you use? How long does it take?

Do you provide proof of shipping?

I chose "Ship", but it's been a while and my order hasn't been shipped yet. What is going on?

I just got my tracking, but when I click on it, it says "the shipment barcode was not found". Is there something wrong with my tracking? Why isn't it working?

My tracking shows that my package is now in my country, but it's been a few days and I haven't gotten it yet. What's going on?

PRE-ORDER

I bought something that said [Pre-Order]. When will it be shipped?

PAYMENT

Can I get a refund if I change my mind after purchasing something?

OTHER

What happens if there was a mistake with my order or I'm missing something or something was damaged?